Palo Alto Networks | Customer Success Jobs
Ajman, Ajman Emirate, United Arab Emirates, Burbank, CA, US, Las Vegas, NV, Melbourne, Victoria, Australia, New York, NY and 3 more
Palo Alto Networks has 9 open customer success roles with disclosed pay from $151K to $207K.
- Palo Alto Networks has 9 active customer success openings; disclosed pay ranges $151K-$207K.
- 67% of Palo Alto Networks's CS openings are mid-level-tier, pointing to where the company is investing in CS talent.
- CS roles are open in Ajman, Burbank, Las Vegas and 5 more.
- Palo Alto CS roles in this dataset span Customer Success Engineer, Customer Success Architect, and Director of CS for the SASE business unit.
- 1 of 9 open roles disclose salary; check direct job listings for full compensation details.
Company Overview
Palo Alto Networks is one of the largest enterprise cybersecurity companies, with over $8 billion in revenue. The company's CS function supports adoption of its three main platform families: Strata (network security), Prisma Cloud (cloud-native security), and Cortex (AI-driven security operations). CS at Palo Alto is more technical than typical SaaS CS, given the nature of security products.
Customer Success at Palo Alto Networks
Palo Alto CS roles in this dataset span Customer Success Engineer, Customer Success Architect, and Director of CS for the SASE business unit. Salaries reflect the technical depth required, with director-level roles paying $165K-$260K. The CS Architect and CSE titles signal roles that require hands-on technical knowledge of network security or cloud security architecture.
Who Palo Alto Networks Hires
Palo Alto CS looks for candidates with cybersecurity backgrounds, platform certifications (PCNSA, PCCSA, or equivalent), and experience managing enterprise security deployments. CS Architects are expected to understand firewall architecture and cloud security configurations, not just coordinate relationships. Prior experience at security vendors (CrowdStrike, Zscaler, Fortinet) is valued.
Open Positions (9)
| Title | Location | Salary Range | Seniority |
|---|---|---|---|
| Chronosphere - Customer Success Architect | San Francisco, CA | Not disclosed | Mid |
| Customer Success Architect | New York, NY | Not disclosed | Mid |
| Customer Success Manager (Unit 42) | Ajman, Ajman Emirate, United Arab Emirates | Not disclosed | Mid |
| Enterprise Customer Success Manager | Las Vegas, NV | Not disclosed | Mid |
| Mgr, Customer Success Engineering | Texas, United States | Not disclosed | Mid |
| Senior Customer Success Engineer | Melbourne, Victoria, Australia | Not disclosed | Senior |
| Senior Customer Success Engineer - MIM | New York, NY | Not disclosed | Senior |
| Staff Customer Success Engineer | Santa Clara, CA | Not disclosed | Senior |
| Technical Services Delivery Manager, Customer Success | Burbank, CA, US | $151K - $207K | Mid |
Frequently Asked Questions
Are Palo Alto Networks CS roles technical?
Yes, meaningfully so. CS Architect and CS Engineer titles at Palo Alto require hands-on understanding of network security, cloud-native security, or AI-driven security operations. These are not pure relationship management roles. Expect to get into product configuration, architecture review, and technical problem-solving with customers.
What products do Palo Alto CS managers support?
Palo Alto CS is organized around product lines: Strata (network security including Prisma Access/SASE), Cortex (AI security operations), and Prisma Cloud (cloud-native security). Most CS roles are tied to one platform family rather than the full portfolio.
What certifications help for Palo Alto CS roles?
Palo Alto Networks certifications (PCNSA, PCCSA, PCNSE) are valued, as are broader security credentials like CISSP or CCP. Cloud security certifications (AWS Security Specialty, CCSP) help for Prisma Cloud roles. The company offers internal certification paths for new CS hires.