Anthropic | Customer Success Jobs
Greater London, England, UK, New York, NY, Paris, Île-de-France, France, San Francisco, CA, Sydney, New South Wales, Australia
Anthropic has 14 open customer success roles in our current dataset.
- Anthropic has 14 active customer success openings in our current dataset.
- 79% of Anthropic's CS openings are mid-level-tier, pointing to where the company is investing in CS talent.
- CS roles are open in Greater London, New York, Paris and 2 more.
- Anthropic's CS roles are among the highest-paying in the dataset at $200K-$315K base, well above the CS market median.
- 0 of 14 open roles disclose salary; check direct job listings for full compensation details.
Company Overview
Anthropic builds AI safety research and commercial AI products, most notably the Claude family of large language models. The company went from a research startup in 2021 to one of the most-funded AI labs in history, raising over $7 billion by early 2025. CS at Anthropic sits at the frontier of enterprise AI adoption: CSMs help companies like Google, Slack, and major financial institutions actually integrate Claude into production workflows.
Customer Success at Anthropic
Anthropic's CS roles are among the highest-paying in the dataset at $200K-$315K base, well above the CS market median. The company separates its CS function into vertical specialists (Digital Native Business, Higher Education, Industries, Strategics) and scaled/programmatic tracks. Most roles require enterprise SaaS CS experience and some comfort with AI/ML concepts. The 'Strategics' track, which covers the largest accounts, pays at the top of the range.
Who Anthropic Hires
Anthropic looks for CSMs with 5+ years of enterprise SaaS experience, comfort running executive-level conversations about AI integration, and ideally a background in either technical accounts or regulated industries. The company is small enough that CS hires work directly with product and policy teams. Candidates who have sold or managed post-sale at companies like AWS, Salesforce, or enterprise data platforms tend to get calls.
Open Positions (14)
| Title | Location | Salary Range | Seniority |
|---|---|---|---|
| Customer Success Manager | Greater London, England, UK | Not disclosed | Mid |
| Customer Success Manager, Beneficial Deployments - Life Sciences | New York, NY | Not disclosed | Mid |
| Customer Success Manager, Commercial | New York, NY | Not disclosed | Mid |
| Customer Success Manager, Enterprise Tech | San Francisco, CA | Not disclosed | Mid |
| Customer Success Manager, Financial Services | New York, NY | Not disclosed | Mid |
| Customer Success Manager, GSI | New York, NY | Not disclosed | Mid |
| Customer Success Manager, Industries | New York, NY | Not disclosed | Mid |
| Customer Success Manager, Southern Europe | Paris, Île-de-France, France | Not disclosed | Mid |
| Customer Success Manager, Tech (Strategics) | New York, NY | Not disclosed | Mid |
| Customer Success Manager, Top Accounts | San Francisco, CA | Not disclosed | Mid |
| Head of Customer Success, APAC | Sydney, New South Wales, Australia | Not disclosed | Head of |
| Head of Programmatic Customer Success | New York, NY | Not disclosed | Head of |
| Head of Regulated Industries, Customer Success | New York, NY | Not disclosed | Head of |
| Manager, Customer Success – Cyber | New York, NY | Not disclosed | Mid |
Frequently Asked Questions
What do Anthropic CS roles pay?
Anthropic pays $200K-$315K base for customer success manager roles, making it one of the highest-paying CS employers in the market. Most roles require enterprise SaaS experience and comfort discussing AI integration at the executive level.
What verticals does Anthropic CS cover?
Anthropic splits its CS team by vertical: Digital Native Business, Higher Education, Industries, and Strategics. The Scaled track handles smaller accounts through programmatic engagement. Each vertical requires relevant domain expertise.
Is Anthropic CS remote-friendly?
Some Anthropic CS roles are multi-location (San Francisco, New York, Seattle, Boston), suggesting hybrid arrangements. The company has not committed to fully remote CS hiring; most active roles expect presence in a major tech hub.